Head of Operations
Julian Thorne
Julian owns the machinery: how a case moves from intake to certificate, who it routes to, and why it never sits idle. Turnaround times are his number.
Professional focus
Filing operations
The queue, the SLAs, and the escalation path when a registry goes quiet.
Partner network
Vetting, onboarding and performance review of licensed local specialists.
Quality assurance
Pre-submission review that catches rejections before the registry does.